Welcome to the Kuad Chef Community!

We’re so glad you’re here. Whether you're just getting started or already accepting bookings, this is your space for guidance, resources, and support.

📨 Need Help?

Email Us Anytime:

• 📧 [support@kuad.us]
• We respond within 24 hours — often sooner!

Support Hours:

• 🕐 Monday – Friday | 9:00 AM – 6:00 PM EST

For any urgent concerns, please call or text us at 804-372-0985. We're here to help.

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❓Common Chef Questions

💡 How do I get bookings? Once your profile is approved, customers can find you and send booking requests. You’ll receive an email and a message through the Kuad inbox when a request comes in. Review the date/time/preferences and respond promptly.

🍳 What services can I offer? You can offer:

• Custom Hourly Cooking – help with batch cooking or co-creating meals
• Weekly Meal Prep – offer preset or flexible menus for clients
• Events & Special Dinners – create memorable experiences for gatherings

Each service is fully customizable — you set your price, schedule, and details.

💰 How do I get paid? Payments are processed securely via Stripe through the Kuad website. After completing a service, your earnings are automatically deposited to your linked account. Set up payouts via your chef account using your legal name, phone number, and bank details. Need help? Email support@kuad.us.

🛒 Do I need to buy groceries? It depends! Customers may either provide groceries or request that you shop for them. If you shop, you may charge a nominal fee, and the customer covers the grocery cost. Coordinate this via messaging customers in the app.

🔁 What if a customer cancels or reschedules? Cancellations and changes will show in your inbox and via email. If you can't make a last minute booking, let us know ASAP — message us at 804-372-0985. We will try our best to find a sub if needed.

👀 What if something goes wrong? We encourage everyone to ensure all communication stays within the app for transparency and safety. If anything feels off, contact support immediately.

📱 Mobile Use The site works great on phones and tablets. If anything looks off, report display bugs to support@kuad.us.

💵 Understanding Pricing List clear prices for each service. If your pricing doesn’t look right, don’t publish the listing — contact support first.